Conflict Management
The problem is not the conflict but the way the conflict is handled by the parties. This training module is aimed to gain a perspective on how conflicts should be handled according to the elements of their emergence and to ensure the efficient conclusion of conflicts by emphasizing the support elements that can be effective in this process.
Training Program Content:
What is a dispute?
Interpersonal conflicts
Organizational conflict
Sources of conflict
Introduction to interpersonal negotiation
What is negotiation?
The nature of the negotiation
Who are effective negotiators?
What are negotiation skills?
What are the barriers to effective negotiation?
Negotiation principles
What are the negotiation steps?
Applications
Training Duration: 1 full day (8 hours)