Effective Communication Skills
To improve the quality of the way we communicate with ourselves and around us, spend a life of basic communication skills, own and others' verbal or become aware of non-verbal messages and we work together / we live with people who are understanding and prepared to develop problem-solving skills in adult training programs.
Training Program Content:
Communication Models
Communication Accidents
"Effective Communication" Instead of Offensive-Defense
Trying to Understand Rather Than Criticize
One Truth or Multiple Truths?
Perception-Paradigm
What to Do Instead of Judging- Questioning- Interpreting?
When to Apologize and Apology Language
"I" Language–"You" Language
Example Applications
Training Duration: 1 full day (8 hours)